Location: Breda

Job description:

Do you have a passion for customer service and do you want to gain experience in the dynamic world of sales? As an Intern Customer Service & Sales Support at Coco Clean, you are the link between our company and our customers. You will support our customer service team by resolving customer questions quickly and efficiently, while supporting our sales team in building customer relationships. You will have the opportunity to gain experience in both customer service and sales in a fast-growing company and make a direct impact on the growth of our company.

Responsibilities:
In this internship you will be responsible for various tasks related to both customer service and sales:

• Manage customer queries via email, chat and phone: You will be there to assist customers, answer their questions and resolve their issues quickly and efficiently. This can range from providing product information to assisting with returns and delivery issues.

• Assist in processing orders, returns and customer claims: You will assist the team in administering orders, returns and handling complaints in a professional and customer-oriented manner.

• Support in managing the sales pipeline and customer communication: You will help follow up on leads, support the sales team with commercial proposals and actions, and maintain customer contacts to ensure that our customers remain satisfied.

• Analyzing customer feedback: You collect customer feedback and report trends or common questions to the team so we can continuously improve our products and services.

• Assist with commercial preparations: Support the sales team in preparing proposals for new customers, including preparing documents, customer presentations and quotations.

What do we offer:
At Coco Clean you will have the opportunity to learn and further develop your skills in a fast growing company. You will have the space to think about new initiatives and have a direct influence on the customer experience.

• Hands-on experience: This is an internship in which you actively contribute to the daily operations and growth process of a young company.

• Training and guidance: You will be guided by experienced professionals in customer service and sales, so that you will have all the tools to develop yourself. We ensure that you gain both professional and practical knowledge.

• Flexible working hours: We understand that as a student you have a busy schedule, that is why we offer flexible working hours and the possibility to work remotely. This makes the internship easy to combine with your studies.

• Growth opportunities: We offer you the opportunity to expand your network within e-commerce and to further develop yourself in both sales and customer service.

• A dynamic working environment: You will work in a fast-growing company with a young and motivated team, where there is plenty of room for personal input and initiative.

Requirements:
We are looking for an intern who not only has strong communication skills, but also has the ambition to make a difference in a growing company.

• Strong communication skills: You can communicate clearly and customer-oriented in both Dutch and English. You have a positive and service-oriented attitude and enjoy being in contact with customers.

• Proactive attitude: You take initiative and do not wait, but actively think about solutions and improvements. You are open to feedback and learn quickly.

• Organizationally strong: You are good at setting priorities and working with deadlines. You have an eye for detail and ensure that everything is handled neatly and accurately.

• Team player: You have no trouble working with different teams and have a collegial attitude. At the same time, you can work independently and manage your own responsibilities well.

• Interest in sales and customer service: Knowledge of or interest in sales processes, customer relations and improving the customer experience is a plus.

What you can expect from us:
In addition to professional guidance and the opportunity to gain valuable experience, we offer an energetic workplace where you can grow yourself. At Coco Clean we believe in stimulating talent and giving opportunities to grow within the company. You will be part of a passionate team that works hard, but always makes room for a pleasant working atmosphere.

Interested?
Send your resume and cover letter to hello@cococlean.nl and tell us why you are the perfect addition to our team! We look forward to hearing from you.