Terms and Conditions
TERMS AND CONDITIONS
Terms and conditions on the Coco Clean website are applicable to visitors to this website.
Article 1 – Definitions
Article 2 – Identity
Article 3 – Applicability
Article 4 – The offer
Article 5 – The contract
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of right of withdrawal
Article 9 – The price
Article 10 – Conformity and guarantee
Article 11 – Delivery and execution
Article 12 – Duration transactions: duration, cancellation and extension
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Additional or deviating provisions
ARTICLE 1 – DEFINITION
In these conditions:
Cooling-off period: the term within which the consumer. Can make his right of withdrawal
Consumer: The natural person who acts in the closure of a company and enters into a distance contract with the entrepreneur;
Day: calendar day;
Transaction duration: that is to say a group of products and / or services, which the supply and / or purchase obligation is spread in the time;
Durable medium: every means that enables the consumer or entrepreneur to reproduce information about the personal information.
Right of withdrawal: the possibility for the consumer to refrain from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
Distance contract: a appointment or in the context of the scope of products and / or activities, and the use of one for more techniques for communication on distance;
Technology for distance communication: means that can be used for an agreement, without the consumer and entrepreneur meeting in the same room.
ARTICLE 2 – IDENTITY
TT Vasumweg 292,
1033 SJ Amsterdam
Chamber of Commerce number: 34332794
ARTICLE 3 – APPLICABILITY
These general terms and conditions apply to every offer made by the entrepreneur and any agreement reached at a distance between entrepreneur and consumer.
On which comes on the market. If this is not reasonably possible, the conditions for the entrepreneur in the publicness and cost price of the consumer are acceptable.
Earnity can be easily stored on a durable medium. It is possible that this is not reasonably possible and that they can be brought to the consumer along the way.
In the event that this specific obligation of the application of the service conditions also applies, it is one of the provisions that apply to the application of these provisions. is.
ARTICLE 4 – THE OFFER
Candidates, depending on what is stated in the offer.
The offer contains as complete and strict a description of the offered products and / or services. Obvious mistakes of obvious errors in the address do not bind the entrepreneur.
Each offer contains an explanation, that it is clear to the consumer what the rights are and are bound by the acceptance of the offer. This concerns in the
the price including taxes;
the amount of costs of delivery;
the way in which the agreement is concluded;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the term for accepting the offer, or the period within which the entrepreneur the price institution;
the level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;
ARTICLE 5 – THE AGREEMENT
The agreement is, subject to the provisions of paragraph 4, concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur can – within legal frameworks – inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
With the product or service the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium: a. The visiting address of the branch of the entrepreneur where the consumer can go with complaints; b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; c. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement; d. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
In the case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.
ARTICLE 6 – RIGHT OF WITHDRAWAL
When delivering physical products:
When purchasing physical products, the consumer has the option to terminate the contract without giving any reason within 14 days. This cooling-off period commences on the day following receipt of the physical product by the consumer or a representative appointed in advance by the consumer and made known to the entrepreneur.
During the reflection period, the consumer will carefully handle the physical product and the packaging. He will only unpack or use the physical product to the extent necessary to assess whether he wishes to keep the physical product. If he makes use of his right of withdrawal, he will return the physical product with all accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
When delivering physical products:
The consumer has no right to dissolve the contract when delivering tickets. However, the consumer is free to contact the entrepreneur to look for a possible solution.
ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL
If the consumer exercises his right of withdrawal, the costs of returning the goods are at the most.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 30 days after the return or cancellation.
ARTICLE 8 – EXCLUSION OF RIGHT OF WITHDRAWAL
The entrepreneur can exclude the right of withdrawal of the consumer insofar as provided for in paragraph 2. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products: a. That have been created by the entrepreneur in accordance with the specifications of the consumer; b. that are clearly personal in nature; c. which can not be returned due to their nature; d. that can spoil or age quickly; e. the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence; f. for loose newspapers and magazines; g. for audio and video recordings and computer software of which the consumer has broken the seal.
ARTICLE 9 – THE PRICE
During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any mentioned prices are target prices are mentioned in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and: a. They are the result of statutory regulations or stipulations; or b. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
The prices mentioned in the offer of products or services include VAT.
ARTICLE 10 – CONFORMITY AND WARRANTY
The entrepreneur warrants that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.
ARTICLE 11 – DELIVERY AND EXECUTION
The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the company. 3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without penalty and the right to any compensation.
In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.
If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment are at the expense of the entrepreneur.
The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless expressly agreed otherwise.
ARTICLE 12 – DURATION TRANSACTIONS: DURATION, TERMINATION AND RENEWAL
The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of up to one month.
The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term, with due observance of the agreed cancellation rules and a notice period of at least highest one month.
Consumers can the agreements mentioned in the previous paragraphs:
a. cancel at any time and not be limited to termination at a specific time or during a certain period;
b. at least cancel in the same way as they were entered into by him;
c. always cancel with the same notice period as the entrepreneur has stipulated for himself.
A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a fixed term.
Contrary to the previous paragraph, a contract that has been entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the consumer agrees to this extended agreement. the end of the extension can be canceled with a notice period of no more than one month.
A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month and a notice period of at most three months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
A contract of limited duration to the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed term.
ARTICLE 13 – PAYMENT
Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the commencement of the cooling-off period as referred to in article 6 paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.
When selling products to consumers, a prepayment of more than 50% can never be stipulated in general terms and conditions. If payment in advance is stipulated, the consumer can not assert any rights regarding the execution of the order or service (s), before the stipulated advance payment has taken place.
The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer beforehand.
ARTICLE 14 – COMPLAINTS
Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.
ARTICLE 15 – DISPUTES
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.
ARTICLE 16 – ADDITIONAL OR DIFFERENT PROVISIONS
Additional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner.